B2B research based consulting is what we do.
We help businesses get to the heart of their most difficult problems and give unambiguous advice to help them thrive.
We're a full service market research agency with proven global expertise. We deliver incisive research based solutions and offer confident effective guidance to a wide range of clients, addressing a multitude of complex business problems. The partnerships we’ve developed with leading organisations prove the value our market intelligence brings to their business decision making.
A star studded evening at the Roehampton Club saw RS Group awarded ‘Best company for Training & Development’ at the Wandsworth Business Awards. Martin Wootton and Andrew Wood collected the awards from Paul Ross, compere for the evening. On a night of high drama we were also finalists in the category ‘Best SME’ and ‘Best Green Business’. Photos here
The DWP has published the findings of our auto enrolment research in full. We explored the impact of auto-enrolment on 50 of the first employers to implement it, looking into early opt-out rates and eliciting employees’ reasons for opting out. The DWP and the pensions minister are already using the research to develop government policy on auto-enrolment further. Read the report in full here.
Kate Downer, Aino Pietikäinen and Charlotte Crichton with Sania Haq, Rhiannon Jones and Fiona Pannell
Consumer Futures commissioned this research to explore consumer experiences of price comparison websites in terms of awareness, trust and confidence, user behaviour, accessibility and usability, and potential related concerns. Read more
Are these decisions actually made?
If not why not?
Infographic based on our DWP report into Household financial decision making
Leapfrog, our fantastic consumer research agency, will be exhibiting at this year’s Marketing Week Live, Europe’s biggest marketing exhibition. They will be on stand F127 so please stop by and have a chat about how they can help you to understand your customers’ behaviour and create better marketing plans.
Martin Wootton of RS recently presented a paper titled “Customers’ customers as a source of competitive advantage” with Canon Europe at the annual Business Intelligence Group (BIG) conference (The Business of Evidence: Strategies for Growth). Martin presented alongside Canon’s Adam Gillbe. You can read the paper here.
We are currently recruiting for two positions, a Project Manager and a qual focussed Project Manager. If you are interested in working for us please visit this page and get in touch.
Kate Anderson has been promoted to Joint Managing Director of the RS Consulting Group. She replaces Phil Stubington, who has decided to step back from the role of Joint MD to focus on developing the Group’s strategic relationships with key accounts. Phil will also lead the Group’s innovation programme, capitalising on the success of its award-winning research platform, e-luminate.
We’re delighted to have been awarded the new Fair Data accreditation, issued by the Market Research Society (MRS). By displaying this logo, our clients and prospective clients can be confident that we adhere to the highest standards of data collection, processing and use. The Fair Data scheme was launched by the MRS in January 2013. Find out more
Martin Wootton is a keynote presenter today at the Gulf Print & Pack conference in Dubai. Martin will be taking to the floor alongside Canon to discuss the implications of the report we conducted on their behalf, identifying ways in which print providers can better meet their customers’ evolving needs. More details here
Wednesday was NHS Change day at our Battersea offices, where we all enjoyed making small but significant changes to our working day. We also got a great response from staff signing up as blood and organ donors. Here’s a video of what we got up to during the day
Some great news from our friends at the Phoenix Projects in Nicaragua – “This year, thanks to donations from RS Consulting, we have taken on Mauricio full-time to concentrate on “educación física” structured programs for the children in both La Thompson and Alexis Arguello. Apart from the usual football, he is concentrating as well on other sports, including volleyball and baseball……… Click here to read full update
The 4th Battersea Academy Awards Guessing Game and Team Trivia Competition (BAAGGTTC) was held on Monday lunchtime. Clayton Fussell hosted the event (so much more natural than Seth MacFarlane) at our Battersea HQ and used the opportunity to preview his new film Day Return. Thanks to some wonderful home baking we raised £210 which will be sent to our friends at Phoenix Projects, Nicaragua, helping provide the children with a rounded education.
We believe we deliver great work and so do our clients,
“RS Consulting has been one of the few true partners I’ve had the pleasure to work with in my career.”
“They produce excellent, well-developed reports, helping us identify specific action areas, develop future business strategies.”
This is just a snippet, read more fantastic endorsements here.
Consumer Focus have published their report into consumer understanding of information on traffic management presented by broadband providers. The report is based on in depth qual research conducted by RS Consulting at the end of 2011. Read more of the report here.
Consumer Focus have published their report into smart meter installations and their impact on vulnerable consumers, based on research conducted by RS Consulting’s Victoria Boelman, Louise Amantani and Charlotte Crichton. Read the full report here
Consumer Focus report into the customer experience at UK post offices, based on RS Consulting research, led by Vicky Boelman. The mystery shopping exercise revealed improved accessibility but continuing customer service issues at major post offices, despite significant recent investment. Read the full report here
With charity income under pressure from shrinking donations, Victoria Boelman of RS Consulting and Sally Panayiotou of Ipsos Mori consider whether mobile and online technologies can help boost fundraising efforts. Read the full article here.
As reported in The Telegraph, our latest report on behalf of DWP – Household financial decision making: Qualitative research with couples – has been published this week.
It sets out to explore and better understand the way that couples make financial decisions, both in general, and specifically regarding their retirement.
Our latest report on behalf of DWP – Household financial decision making – has been published today. It sets out to ‘explore and better understand the way that couples make financial decisions, both in general, and specifically regarding their retirement’.
Today marks the launch of Talking Taboos – ‘talking self-harm’. Co-ordinated by Cello Group and in conjunction with YoungMinds, we conducted the research underpinning this report into society’s perceptions of young people who self-harm. See the BBC report here.
Our sister company, Consensus Research, is proud to have conducted the primary research underpinning Swiss Re’s European Insurance Report 2012, Customers for Life.
By interviewing over 15,000 consumers in 14 European markets, they provided the platform for Swiss Re’s team of thought leaders to launch this must-read, industry standard report. Click here for further details and to download a copy of the report.
Aino Pietikainen and Arun Shrestha have both passed their MRS Certificates with flying colours in the results announced this month.
Aino was one of just two candidates to be awarded a distinction in both the Coursework Assignment and the Examination.
Well done both!
Our latest research report for DWP has been published. It forms the first part of an ongoing study which will measure the impact of the pension reforms on pension scheme charges over the next few years, as automatic enrolment is rolled out.
Our Battersea offices will be a quieter place after we donated our table football to Portishead House, a St Mungo’s homeless centre in Westbourne Park. Following recent property consolidation there was sadly no room for the table, and as long time supporters of the London based charity it seemed a perfect solution. Have fun guys!
Congratulations to all our staff who took part in the J.P. Morgan Corporate Challenge in Battersea Park, helping to raise funds for London based not-for-profit organisations. A big shout must go to Rob Carr and Charlotte Crichton, our fastest male and female participants.
We have a stand (F164) at this year’s Insight Show, part of the Marketing Week Live show at the London Olympia. If you’re a client, a supplier or just having a look, come up and see us for a chat at any time.
We’re happy to announce that the Leapfrog research team will be joining us here in London at the end of June.
By combining the complementary expertise of our outstanding teams we’ll be even better positioned to deliver creative and robust insight into vital business issues.
This is great news for our clients and great news for our people.
Our latest research report for DWP has been published, which examines what transferring a pension pot entails for the providers themselves.
The report shows why a customer’s experience in consolidating their pensions can vary greatly, depending on what type of pension they hold.
Convert great ideas into winning propositions that enhance your wider portfolio. Refine new products and concepts so that they complement your existing range, offer new value-add features and fit with your strategic roadmap. Visit our Innovation section to see how we can help.
Consumer Focus, in conjunction with the Energy Saving Trust has published their report into consumer experiences of microgeneration systems. Research conducted by RS Consulting showed that most consumers with installed systems have had a positive experience but identifies lessons for future green energy policy development.
Great news! At the annual MRS Research Awards dinner last night Paul Cussell won the prestigious ASC Young Technologist of the year. The award is recognition of his groundbreaking work in developing the innovative e-luminate online portal. Congratulations Paul, and all the team who worked on e-luminate.
Macmillan have published Improving Access? Report on the implementation of the Cancer Drugs Fund and the development of a value-based pricing system. The stakeholder research underpinning the study was conducted by RS Consulting, and the report has been widely commented on in medical journals and popular press.
The FSA has published our research report, Progress towards the Professionalism requirements of the Retail Distribution Review. It is the first wave of a 3-year study to estimate the size of the UK’s Retail Investment Adviser population and measure its progress towards the Professionalism requirements of the RDR
The government has announced today that the State Pension age will now be determined by a new formula linked to life expectancy: having already announced that it will go up to 66 by 2020 and to 67 by 2028, we now know it will be 68 by the mid-2030s. Read more
I got this letter from O2 the other day and I must admit it delighted me but for all the wrong reasons. From opening salutation through to sign-off and all the text in between this really is an example of how not to do it. Read more
With October nearing a close it marks the end of Stoptober. Stoptober is a scheme which encourages smokers to stop smoking for the whole of October in an attempt to quit in the long term. The campaign came about after research revealed that stopping for 28 days means a smoker is five times more likely to not go back to cigarettes.
No one reading a tech news website these days can avoid articles on 3D printing: it’s everywhere. 3D printing is not a new technology though and it has been on the market for at least two decades. What makes it news is that it’s now accessible to anyone in their home, and the price tag is coming down all the time. Read more
Last month I gave a talk to the UK Market Research Society on how shopping is becoming an increasingly complex process where the customer is faced with an array of options to choose, experience and buy products. Read more
I’ve just completed 2 weeks work experience at RS Consulting and they asked me to write a short blog about my time here. Having completed my second year at University (still with no idea of what I wanted to do after graduating), I thought it was probably time to sort out some work experience to give me some guidance. Read more
Since the election of the current Government there has been lots of heat and noise about the unsustainable bill for public pensions. The tone of debate, in the media at least, has long since become impervious to attempts to introduce reality, such as the fact Read more
If you have 10 minutes over lunch today, check out this fly on the wall account of a day in the life of the ONS (the UK’s Office for National Statistics) in The Guardian. It sheds rare light on just how national statistics are produced and shows just how complicated this can be. Read more